Job Opportunity at World Food Programme (WFP)

About WFP

The World Food Programme (WFP) is the leading humanitarian organisation saving lives and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience.

WFP’s Regional Bureau for Asia and the Pacific in Bangkok, Thailand oversees operations in 17 countries plus the Pacific, reaching 30 million people with assistance valued at US $3 billion. The portfolio ranges from humanitarian aid in Tajikistan, to school meals in Cambodia and Laos, supporting government social protection schemes in India and Pakistan, climate change adaptation in Nepal and Sri Lanka, nutrition for mothers and children in Bangladesh and Timor Leste, to emergency preparedness in Indonesia and the Pacific.

Position Available:

IT Operations Assistant

Job Description:

• Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.
• Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
• Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
• Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
• Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
• With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
• Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
• Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised.
• Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
• Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
• Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
• Perform other related duties as required.

Requirement:

Education: Completion of secondary school education. A Bachelor’s degree in Information Technology, Computer Science, Systems Engineering or related fields is an advantage.

Work Experience: Minimum five years of responsible work experience in IT Service Support, IT Systems Support, Software Development, Network management, Telecommunications Services and Provision or related areas of IT support and development.

Desirable Knowledge and Skills: 

• Good task management skills with experience of engaging and supporting both technical and no-technical colleagues.
• Computer systems, Networks, Software development, Databases and Data Analysis, Internet technologies, Software requirements definition, Agile, Human Centered Design, Customer Service Orientation, Problem solving, social media tools, Digital Transformation.
• Very strong knowledge of and experience with Microsoft Office365 Suite of tools and services.
• ITIL, Project Management, Application Lifecycle management.
• Familiarity with IT related administration tasks dealing with budget and finance, vendors, and contracts.
• Writing/editing skills for a variety technical grade documentation.
• Operate effectively under pressure and changing priorities and to work both independently and collaboratively as part of a team as required.
• Willingness to travel and work in the field if required.

Languages:

Proficiency in both oral and written communication skills in English and Thai.

This vacancy announcement is limited to nationals of Thailand.