Job Opportunity at UNHCR Regional Bureau for Asia and the Pacific
About UNHCR
UNHCR, the UN Refugee Agency, established in December 1950, the Office of the United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern. UNHCR has helped over 60 million people to restart their lives and works in 130 countries to care for the world’s millions of refugees, internally displaced and stateless persons.
Background
UNHCR Private Sector Partnerships (PSP) now has a number of Salesforce instances in which donor data is kept. Salesforce is currently being used for quarterly reporting and will soon be responsible for collecting income, therefore there is a greater need for better maintenance and support of the existing systems, as well as defining and implementing fundraising best practices throughout the network of users.
Data Management policies and procedures, Integration with third party suppliers and applications, reporting, gift management, leadership giving management, ease of use and general support of the system all require careful thought, design, development, testing, training, implementation, and documentation. In order to meet these challenges, a Senior Fundraising Database Assistant is required to join the Salesforce global team based in Bangkok.
Position Available
Senior CRM Database Assistant (Salesforce) Digital Engagement Section
Job description
Provide support to HQ and International Office Users:
- The Fundraising Database Associate will act as the first line of support for Salesforce users globally, maintaining a support log ticketing system and resolutions database to provide solutions to users experiencing any difficulties with the system or requesting assistance and If necessary escalating issues up to the rest of the team and/or to Salesforce support.
Regular data maintenance tasks:
- The assistant will be responsible for performing regular data administration tasks such as uploading campaign data using the data loader tool. The assistant will also monitor regular automated data feeds into Salesforce such as payments from Worldpay and other payment systems
Database administration tasks:
- Performing general administration tasks such as creating new users, setting permission levels, groups etc
Salesforce Global Team admin and procurement focal point:
- Track all user licenses to ensure the validity of current users and needs projections globally. Manage all procurement actions for business apps and other software to ensure the timeliness of procurement actions and budgeting.
Provide Training:
- To provide formal and ad-hoc training for users
Documentation:
- To document policies, procedures, and training materials on the system
Create reports and dashboards:
- To create new and amend existing reports and dashboards for analysis and segmentation purposes
Work with the consultant and other vendors:
- To liaise on a technical level with consultants and 3rd party vendors
- Administrative tasks supporting the Salesforce Global Team
- Travel may be required to UNHCR offices during project rollouts etc
Requirement
Education:
- Completion of secondary education or additional equivalent technical or commercial school with certificate/training in a Business or IT-related subject
Working Experience:
- Minimum 2 years (or 1 year for a bachelor’s degree holder) of previous relevant job experience in IT, database administration
- Work experience with Salesforce is strongly preferred as is any experience with fundraising and not-for-profit operations
Key Competencies:
- Written and spoken English
- Knowledge and experience of CRM systems – preferably Salesforce
- Able to work independently and as part of a team
- Ability to collaborate with others, with a flexible and positive attitude
- Strong communication and interpersonal skills
- Able to work independently and under pressure
Working Hour
- It is a full-time role starting from 8.30 am to 5 pm Monday to Friday (40 hours per week).