Job Opportunity at UNHCR

 Available Position 1 : Tele- Fundraising and Call Centre Supervisor

Qualifications and Experience
(List the required education, work experience, expertise and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)
a. Education (Level and area of required and/or preferred education)
• University degree in one of the following areas: Sales and Marketing, Business Administration, Public Relations or any related fields.

Work Experience
(List number of years and area of required work experience. Clearly distinguish between required experience and experience which could be an asset.)
• Minimum 2 years of experience in supervisor role for telesales, fundraising, business development or related fields.
• Minimum 5 years of outbound call centre experience in telesales, fundraising, business development or related fields.

Key Competencies
(Technical knowledge, skills, managerial competencies or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)
– Contact centre management and supervisory skills
– Good knowledge of Tele-fundraising and telesales
– Results driven
– Analytical thinking
– Excellent communication skills in written and spoken Thai
– Ability to motivate the team
– Strong leadership
– Pleasant interpersonal skills
– Computer skill: Microsoft outlook, excel, word, PowerPoint, experience with contact centre system.
– Acts with integrity, honesty, and responsibility
Desirable:
– Excellent communication skills in written and spoken English
– Knowledge of customer segmentation and analysis approaches
– Experience in training fundraising or sales representatives in telemarketing agencies
– Experience of coordinating the day-to-day work with internal and external parties

Available Position 2 : Senior PPH Assistant

Qualifications and Experience
(List the required education, work experience, expertise and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)
Education (Level and area of required and/or preferred education)
• Completion of Bachelor’s degree in Business Administration, Marketing, International Relations, Sociology, or other related discipline .

Work Experience
(List number of years and area of required work experience. Clearly distinguish between required experience and experience which could be an asset.)
• At least 1 year of professional experience, including PPH programme in corporate fundraising, HNWIs programme from UN agencies, iNGOs, international organizations, and/or Corporate Social Responsibility (CSR).
• Excellent knowledge of UN (especially UNHCR) procedures.
• Excellent knowledge of MS Office Suite (in particular Excel) and Powerpoint Presentation
• Excellent knowledge of English.

Key Competencies
(Technical knowledge, skills, managerial competencies or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)
• Work experience in professional fundraising skills, and/or marketing skills
• Understanding about UNHCR’s works and/or humanitarian issues
• Proven skills in writing, drafting, translation and communication and presentation skills
• Proven experience in research and networking with the PPH programme
• Excellent writing and speaking skills in both Thai and English

Available Position 3:  Senior PSP Assistant (Fundraising Communications)

Qualifications and Experience
(List the required education, work experience, expertise and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)

Education (Level and area of required and/or preferred education)
• High School certificate and/or University level education in communication, marketing or other related fields

Work Experience
(List number of years and area of required work experience. Clearly distinguish between required experience and experience which could be an asset.)
• Minimum 2 years of work experience for high school diploma or minimum 1 year of experience for Bachelor’s degree or higher in PR, private sector fundraising, communication, marketing or journalism with at least one year experience in working with an international NGO or the UN preferable
• Well-connected network of media in Thailand
• Interpersonal skill and excellent in building relationship
• Previous experience in organising event will be an advantage

Competencies
(Technical knowledge, skills, managerial competencies or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)
• Excellent communication and writing skills
• Strong interpersonal skills
• Proven ability to deal with multiple tasks in a courteous and service oriented manner in a demanding working condition
• Mature, polite and a team player is essential.
• Demonstrated knowledge the NGO sector and private sector fundraising
• Ability to work and deliver under tight deadlines
• Excellent knowledge of English / written, oral, comprehension
• Good presentation skills
• Ability to interface effectively and professionally with key UNHCR staff