Job opportunities at dtac

1. Available Position Title:  Manager, Digital Analytics

Principal Accountabilities:

• Collect data from various sources (e.g. data warehouse, social media, digital marketing platforms)
• Extract relevant data to measure performance, solve analytical problems; ensure development teams have the required data
• Define and implement data flows through and around digital and telecom
• Prepare and present articulate reports based on vast amount of data from various sources
• Interact with the Business divisions to understand all data requirements to develop business insights
• Provide visual analyses and dashboards to help management & business users analyze data and generate value-adding insights
• Prepare data and reports which summarize and forecast business activity based on past, present and expected operations
• Assist in business planning, campaign performance and KPIs tracking by developing advanced reports, analytics and dashboards
• Explore new technologies and create a collaborative learning and knowledge sharing environment for the team

Qualifications:

• Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, or related technical discipline

• Skill in Python, Database, SQL, Web application development
• Knowledge of developing and maintaining formal documentation that describes data and data structures including data modelling stakeholders
• Team oriented and flexible with proven track record in collaborating with multiple
• Strong attention to detail and an ability to think critically and conceptually
• Ability to communicate technical concepts to a business-focused audience
• Strong interpersonal skills, strong verbal and written communications skills to present outcome and insights from the analysis. Provide recommendation for action.
• Eager to learn new technique and continue to grow skillset.
• Self-motivated with the ability to effectively multi-task and work collaboratively in a fast-paced, team environment
• Experience with advanced data management systems (e.g., Teradata, Hadoop, Google BigQuery etc.)
• Experience in developing applications in high volume data staging/ ETL environments
• Understanding of data warehousing concepts, methodologies, and frameworks
• Experience working in an agile environment

2. Available Position Title:  Senior Manager, BI Big Data Governance & Delivery (Business Analyst)

Principal Accountabilities:

• Determine and define project scope and objectives.
• Ensure all projects are delivered on time within the stipulated scope.
• Lead the initiation and planning of a project and ensure technical feasibility.
• Develop a detailed plan to monitor and track the progress of the project.
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Report and escalate to management as needed.
• Gathering end user reporting and dashboard requirements from business and work with solution team to provide best-fit solution.
• Documenting the business requirement specification and other documents: e.g. User Manual, etc.
• Perform UAT, review Test Cases, UAT Sign off.
• Be an initiative person to initiate process improvement projects to make it more efficiently.
• Have skill of analysis, logical thinking and problem solving, good communication & training skill.

Qualifications:

• Background in data warehouse design (e.g. dimensional modeling, staging area design) and Big data design concept. (Telco. experience will be an advantage).
• Experience in Developed user stories, as-is/to-be process flows to support the design and development solutions for the customers.
• Managed, lead and coordinated various teams to perform project solutions including collaboration both with internal and external teams.
• Knowledge of SQL queries on Vertica and other modernize database.
• Excellent of spoken and written English and manage with foreigner vendor.
• Excellent analytical, written and verbal communication skills.

3. Available Position Title: Assistant Manager, Personalize Campaign System Management (System Analyst)

Principal Accountabilities:

• Responsible to gathering and analyzing requirement and design the best solution for campaign management system to support business needed.
• Working with a cross-functional platforms to ensure a cohesive execution of personalize campaign platform, such as EDW, source systems integration including Personalize campaign platform vendor, campaign Devops and campaign execution team to ensure all tagging and tracking is in place prior to campaign launch.
• Coordinate with QA team to initiate testing plans, test cases, consultant QA for SIT/UAT/PVT to ensure system can run properly.
• Create program specifications, data mapping, diagrams, and flowcharts for developers and testers to follow and training as needed
• Implement best practices for scalability, supportability, ease of maintenance, and system performance.
• Participating in oversee day-to-day process executing, integration and performance of personalize campaign.

Qualifications:

• Experience as SA in software development 5 years (Telco. experience will be an advantage).
• Experience in develop API service and have technical skill on SQL command, Web Service technology.
• Good communication and negotiation skills.
• Strong-analytical and problem-solving skills.
• Good command of spoken and written English.
• Positive thinking and good working as a team.
• Enjoy working in the healthy pressure.

4. Available Position Title: Manager, Business Security

Principal Accountabilities

• Develop information security policy and standard for network and services to ensure that activities are being performed effectively and efficiently
• Develop TG operation, system and network performance standard and measurement systems regarding information security to encourage best practice and work efficiency
• Monitor and review technological security update to ensure that strategies and roadmap reflect new technological trends
• Provide recommendations regarding information security direction on key projects and activities of TG to ensure that activities are being performed in alignment with security plans and policies
• Oversee cross-functional work processes regarding information security to ensure that activities are performed according to security standards
• Cascade and follow up the execution of information security to ensure that the activities are being governed and performed in alignment with security standard and policies
• Ensure alignment of information security policy with TG strategy and policy to prevent directional conflicts with business users
• Assess and mitigate Business Security risk to be acceptable risk and to comply to the related law

Qualifications

• Proven experience as Information Security manager or similar leadership role
• Outstanding communication skills
• Practices and methods of IT strategy, enterprise architecture and security architecture
• Familiarity with security frameworks (e.g. ISO27001, NIST Cybersecurity, OWASP framework) and risk management methodologies
• Knowledge of patch management, firewalls and intrusion detection/prevention systems (e.g. Tipping Point)
• MBA or MS in Cyber Security, BA in Computer Science, Information Technology or a related technical field.
• Good in English and Thai (Read, Write and Speak).

5. Available Position Title: Manager, Cyber Security Operations Center

Principal Accountabilities

• Serve as an expert in delivering and coordinating technical analysis, business impact assessments and mitigation recommendations for security incidents
• Responsible for security analysis, triage and escalation procedures, workflows and tasks
• Schedule periodic security audits, vulnerability scanning and penetration testing
• Identifies opportunities to improve security monitoring, vulnerability management, threat management and operational tasks
• Evaluate existing SIEM rules, filters, events and use cases and adapt to meet the business requirements

Qualifications

• Bachelor’s degree or higher in Cyber Security, Computer Science, Information Technology or a related technical field
• Proven 3-5 Years of experience as SOC, Cyber Security Incident Response, Security Analyst, Security Vendor Management, or similar leadership role
• Familiarity with security frameworks (e.g., ISO27001, NIST Cybersecurity framework) and risk management methodologies
• Knowledge of digital forensic, vulnerability management, patch management, firewalls and intrusion detection/prevention systems
• Knowledge of Strong Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Database Activity Monitoring (DAM), Public Key Infrastructure (PKI), Data Loss Prevention (DLP), Identity and Access Management (IAM)
• Thorough knowledge of SIEM technologies, like Splunk ES or ArcSight
• Outstanding communication skills
• Good in English and Thai (Read, Write and Speak).

6. Available Position Title: Assistant Manager, Internet & Mobile Solution

Principal Accountabilities

• Coordinate with all stakeholders regarding client/ user’s requirements and requests to ensure that the final product would deliver the desired outcome and ensure alignment and compatibility of system design for effective and efficient application development
• Support and review development of Dtac application, E-services, OCC – Online E-Commerce, MDD, upselling thru Media Partners, dtac Wifi, E-Payment, E-Invoice, eMailing and MNP solution architecture plan and design to ensure alignment with identified enterprise architecture, and responsiveness to project objectives and technical requirements
• Support online programming activities, including coding, scripting, and security integration
• Implement test plan, test environment, and lead solution testing activities
• Coordinate and assist business analyst team to conduct user acceptance test (UAT)
• Support the problem management and 3rd tier support for incident management to ensure that the incident and problem are efficiently, effectively, and sustainably fixed within minimal timeframe
• Coordinate with vendor to ensure correct understanding and completion of application developed according to initial agreement as well as optimal benefit for the company

Qualifications

• Bachelor’s Degree in computer science, engineering or relevant field
• 5-10 years of experience in Software development (design & implement) and Consulting (solution and problem solving)
• Hands-on experience managing all stages of the software development life cycle. Familiarity with Agile and Scrum is a plus.
• Experience in cloud technologies (e.g. VMware)
• Basic understanding for J2EE Architecture (Web Container, EJB Container, Datasource, JMS, JSP’s, Servlet, WebServices, LDAP etc..)
• Knowledge in J2EE framework Struts, Web Service, Spring, Hibernate, Java APIs in XML, Thread, Mail, CLI Stream, MicroServices, docker Swarm, Kubernetes, JDBC and XML language series.
• Strong hands-on experience in Developing Java application Platforms on Jboss and backend API technology
• Experience with DevSecOps process with Git, Jenkins, SonarQube and Robot Framework.
• Hand-on experiences in Online website and Mobile application are advantage
• Self-organized and dedicated team player, must be able to work under minimal supervision
• Good in English and Thai (Read, Write and Speak).

7. Available Position Title: Manager, IT Service Operation (Customer Facing)

Principal Accountabilities

• Coordinate with infrastructure team and perform a support role over operation readiness test prior to deployment to ensure that Customer Facing IT application is configured and functioned correctly
• Support application administration and monitoring of Customer Facing IT applications to ensure that system runs smoothly without failure
• Support as the 2nd tier for incident and problem management for Customer IT Facing service operation
• Support the preventive maintenance activities for Customer Facing IT system operation, including service health check to ensure that preventive maintenance activities
• Participate/coordinate with relevant parties in the critical war room to lead and take ownership to mitigate the damage from the incident
• Facilitate in the escalation of problems to resolve incidents
• Reporting on progress of operational issues to senior management, end users and stakeholders
• Participate in operational and business critical projects through the scoping, planning, execution and implementation
• Manage sub-contractor or outsourcing vendor to manage service level agreements (SLA) , Implement and monitor standards around scope management, ensure compliance to mitigate risk, increase service/business Impact & reduce costs.
• Building a strong operational direction and technical culture around our business systems that emphasizes technical excellence, rapid iteration, strong security, and frictionless user experiences.

Qualifications: 

• Bachelor’s Degree in computer science, engineering or relevant field
• Proven experience as IT Operation Expert or similar role
• Technical background with knowledge of software development, DevSecOps and customer facing technologies
• Experience using system monitoring tools and automated testing frameworks
• Good in English and Thai (Read, Write and Speak).

8. Available Position Title: IT Vendor Governance (Project Manager)

Principal Accountabilities

• Manage multiple projects for many clients, which involve the implementation of medium and broad conceptual knowledge in project management, to ensure successful delivery of projects in regard to the desired outcome and objectives.
• Manage day to day operation of change management in relation to the project plans, as well as undertake appropriate action to address the issues which may occur during project period to ensure agreed deadlines are met adherent to scope of project, timeline and all the requirements that were agreed upon.
• Manage partner to ensure deliverable with quality within agreed delivery timeline.
• Assist in developing change management plans to ensure smooth transition with minimal disruption. Maintain network with key partners to ensure optimal benefits regarding dealing with partners.
• Perform dynamic resource allocation for assigned projects to enhance resource utilization and maximize effectiveness of cross-divisional project delivery. Responsible for operation readiness, on assigned projects, and keep record of technical documentation to ensure that the new developed solution will perform efficiently and smoothly on operation environment.
• Continuously transfer knowledge regarding project management within and among the working teams to improve project management performance, resource and budget management capability Implement best practices and methodologies in project management teams, including monthly governance, metrics, quarterly portfolio reviews and annual budgeting, to achieve desirable project results
• Responsible for project sign-off in assigned projects to ensure completion of project within project scope, timeline, and other requirements that were agreed upon
• Be accountable for other certain works as assigned from immediate superior level

Qualifications

• Bachelor’s or Master’s degree in Computer and related field
• 5+ years experience in project management both traditional and Agile
• Have skill set related to project management
• Strong leadership, analysis, negotiation, presentation, and communication skill
• Telecommunication business knowledge
• Strong Partnership and Vendor Management skill
• Good command in English and Thai (Read, Write and Speak)
• Good attitude, problem-solving skill, and able to work under pressure

9. Available Position Title: IT Governance (Service Manager)

Principal Accountabilities

• Act as IT Vendor Governance, Service Manager, and focal point of contact for the Business Users, IT Service Owner and MSP follow the agreed Service Level Agreement (SLA)
• Accountable for Service Level Management to establish Service Level Agreement (SLA), maintain service performance and identify for improvement on service according to the process to meet on customer’s satisfaction
• Responsible for defining and maintaining the service, continuous service improvement, periodic service review with stakeholders, service reports on a timely basis.
• Cooperate with IT Service Owner to ensure incidents and problems can resolve appropriately, included able to identify for service improvement plan to maintain and improve service performance
• Support business users or service owner for customer complaint resolution and reduction
• Manage and communicate properly and effectively between business users, IT Service Owner and MSP, include maintaining and improving customer’s satisfaction

Qualifications

• Bachelor’s or master’s degree in Management Information System, Computer Science, Computer Engineering, IT, Business Administration, or related fields
• 5+ years experience in IT Service Management area
• Telecommunication business knowledge will be advantaged
• SLM Tool management implementation knowledge
• Strong Partnership and Vendor Management skill
• Ability to work with minimum supervision and deal with people from all levels
• Excellent communication in English and Thai (Read, Write and Speak)
• Good attitude, problem-solving skill, and able to work under pressure

10. Available Position Title: Assistant Manager/Manager, Product Owner (IoT)

Principal Accountabilities

• Lead IoT Product Development, IoT Project Management and Solution delivery, Product POC and training
• Work closely with IoT Technical Consultant & BD & internal teams and Partners to deliver IoT solutions
• Develop a very strong product proposition which is compliant in terms of regulation, robust in performance, competitive in pricing and easy for sales people to sell.
• Own the revenue plan for the product and be responsible for achievement of the revenue target.
• Create an effective business development and pre-sales engineering process.
• Identify the most potential customer segments and develop a clear strategy for penetrating with the help of the Product Specialists and Presales Consultants.
• Create enablers for business development through customer events, partnership development, activating technology partners and providing necessary funds for these activities.

Qualifications

• Bachelor degree or higher in Engineering, Business Administration and Marketing or related fields
• Minimum 3 years experience in project management, and 5 years in M2M/IoT solution implementation and delivery
• At least 10-12 years of experience in product development, product management, product sales specialist, business finance, product marketing, etc (any or multiple of them)
• Strong techno-commercial resources, with very good business acumen, collaborative skills and effective communication capabilities (presentation and articulation).
• Engineer with a management in marketing or finance is the desirable qualification with good presentation skills and people management capabilities.
• Ideal to hire people from the specific vertical background, for eg, IoT business background for IoT Product Owner, Cloud business background for Cloud Product Owner, Network business background for Connectivity Product Owner, so on and so forth