Department: Asia Operations Rx Supply Chain
Direct Report: Key Account Manager
Job Location: Amata, BANGKOK, THAILAND
To be the “Voice of the Customer” in the Export Plants (Thailand, India and China) organization
For a portfolio of customers (Essilor subsidiaries), act as the key interface between the customer and all relevant team in Export Plants organization (Supply Chain, Production, CI, Quality, Compliance…) and be responsible for customer satisfaction.
Acquire a thorough understanding of customer needs and requirements; be in a position to convey even the complex information in simple and clear language to lead and coordinate topics within organization.
Be a coordinator for New Products Introduction in Plants, from Customers’ needs clarification to commercial launch, with the support of other cross-functional.
Be a coordinator for supply chain projects aiming at developing new offers to fulfill market needs (Lens with Frames offers, frames management, Flow optimization, differentiation on quality/ leadtime, …).
Coordinate and prepare regular reports of relevant KPIs (service, quality), project progress updates on important issues to internal and external stakeholders.
Capable to establish and maintain confidence relationship with internal & external customers through email, meetings, conference calls and business trips.
React well to pressure in quick changing scenarios and is able at that moment to take the best decisions that will make the difference.
Must be action focused in order to achieve targeted objectives.
Work in a cultural diverse environment, people from different backgrounds and show good negotiation skill.
Knowledge and skills:
Be proactive with result-oriented to achieve a particular goal.
Be willing to learn quickly to have better understanding customer’s needs
Be comfortable working under pressure and in a fast-paced environment.
Excellent in English communication skill for both verbal and written that all are clear, concise, convincing and understandable.
Strong interpersonal skills in building relationships with customers (internal and external)
Have ability in problem-solving and good negotiation skill.
Multitasking and prioritizing, have ability to prioritize and manage several tasks at once.
Understanding and be able to process/analyze customer information and requirement then translate it into actionable insights.
Proficient with MS Office, Excel [including pivot table & formula] & PowerPoint
Qualifications & Work experience:
Minimum bachelor’s degree in Engineering, Business management or relevant field.
Minimum 3 years experience in multinational manufacturing company.
Previous Project Management experience wound be an advantage (in particular: communication management [Organization and Negotiating skills], time management).
Customers survey result
New Products & projects concluded on-time
The correct products and services are delivered to customers in a timely manner
Follow-up of all Customers’ requests
Contractual Service Rate to Customers